CX Guides

Business process outsourcing for scaling fearlessly

In this series of detailed pages, we cover everything you need to know about Business Process Outsourcing.


This includes: what BPO really is, the key sectors that use it, how to find the best BPO partner, and how you can use it to transform your business.


Why does BPO matter? At a time when customers say that experiences are as important as products or services it’s crucial you can get a return on your CX outsourcing investment.


Choose from the pages below to jump to the focus area you need.

What is business process outsourcing (BPO)?

What is business process outsourcing (BPO)?

Business process outsourcing (BPO) is the practice of contracting out business functions to a third party provider.
Which sectors use BPO most often?

Which sectors use BPO most often?

The sectors that typically use BPO services to stay competitive are: health and healthcare, finance, tech, real estate, food service, education, and retail.
A guide to Business Process Outsourcing: the basics

A guide to Business Process Outsourcing: the basics

Business Process Outsourcing (BPO) is the practice of hiring a third party provider to run specific functions for your business.
The advantages and disadvantages of engaging a BPO partner

The advantages and disadvantages of engaging a BPO partner

Regardless of the size of your businesses, there can be huge advantages of engaging a Business Process Outsourcing (BPO) partner.
How BPO providers manage more than just call centers

How BPO providers manage more than just call centers

From the early ’90s until recently, Business Process Outsourcing (BPO) providers were synonymous with call center management.
How to assess your BPO provider

How to assess your BPO provider

The best way to assess your Business Process Outsourcing (BPO) provider is to research them thoroughly and measure them.

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