CSAT measurement

In this series of detailed pages we cover everything you need to know about measuring customer satisfaction.

This includes: CSAT metrics, CX mindsets, the ESAT-CSAT relationship, and how to gather feedback.

At a time when 93% of customers say they’re likely to make repeat purchases with companies who offer excellent customer service (according to HubSpot Research), this is information you can’t afford to miss.

Choose from the pages below to jump to the focus area you need.

CSAT scores 101

CSAT scores 101

Customer Satisfaction (CSAT) scores are the backbone of CSAT measurement. Let’s dig into what they are, how to calculate them, and how to use them to great effect.