CX technologies that fuel customer satisfaction

In this series of detailed pages, we cover everything you need to know about customer experience technology. 

This includes: how technology can be used to improve CX, the most common mistakes that businesses make when using it, how it has impacted customer service, and the emerging technologies you need to know about. 

Why is it worth your scrolling time? Because in some sectors, up to 94% of customers believe customer service still has room to become more technologically advanced, according to research by SmartKarrot.

Customer experience technology

Customer experience technology

Customer experience technology is an overarching term for any piece of software or hardware that is used to improve the experience a business delivers to its customers.