6 Proven Strategies for Virtual Training & Onboarding
Onboarding new agents virtually can present significant challenges. Learn strategies to engage team members with interactive training that helps them connect to the curriculum, your culture and one another.
Ubiquity Names Randy Redden to New Senior Customer Experience Role
As SVP of Customer Experience Operations at Ubiquity, Redden will scale up Ubiquity’s successful CX operations as the company rapidly expands into new industry categories and business support verticals.