Ubiquity co-founder and CEO Matt Nyren is featured in the Winter Issue of Inc. magazine, on newsstands now. Matt discusses how Ubiquity is transforming the vendor relationship into a strategic partnership that helps clients reduce costs, boost growth and improve customer satisfaction.
Whether for a Fortune 100 brand or a unicorn startup, Ubiquity sees its role as a catalyst for improving brand performance through a two-pronged strategy of customer experience refinement and operational efficiency—with the help of technology like interactive voice response (IVR) and artificial intelligence.
But ultimately, Nyren says, Ubiquity’s comes down to people. “We are people-first. We invest in our team, and in turn, that helps us deliver a better brand experience for customers. We want all of our employees to be learning and stretching to build new skills.”