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Ubiquity expands global footprint with new executive hires

Industry veterans John Goodale and Leonel de Oliveira join world-class team to expand global operations and help more businesses scale CX.

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Industry veterans join Ubiquity’s world-class team to expand the company’s global CX operations and help more businesses scale CX, reduce costs, and mitigate risks.

Ubiquity, a leading global business process outsourcer for industry innovators, announced the following executives have joined its world-class team to support business development across the U.S. and expand its footprint in the U.K. and Europe: John Goodale as executive director, head of Europe; and Leonel de Oliveira as executive director of finance, Europe.

    “With growing demand for a partner-first approach to outsourcing—particularly in the highly regulated financial services and healthcare industries—we are thrilled to welcome Brad, John, and Leonel as we continue supporting all areas of the customer journey for businesses looking to scale their CX,” said Matt Nyren, CEO, Ubiquity. “These leaders bring a wealth of management experience that will advance Ubiquity’s position as a global leader in CX, helping to further substantiate our omnichannel solutions and geographically optimized delivery strategy for new and established clients.”
    John Goodale, Executive Director, Head of Europe
    Based in London, Goodale will lead Ubiquity’s operations and business expansion in the U.K. and Europe. John is a payments and retail industry veteran with decades of experience in a variety of markets such as the U.K., Europe, North America, Brazil, and Russia. Before joining Ubiquity, John held several senior roles in sales, product, technology, and management consulting within multiple organizations, including TSYS, KPMG, Crosscard, GPS, and Zwipe.
    “Businesses in every market are struggling with staffing, technology, and economic uncertainty and missing out on a huge opportunity to improve their customer experience. As part of Ubiquity, I’m excited to be able to help companies in the U.K. and Europe solve these challenges with a partner that has a proven track record of success,” Goodale said.
    Leonel de Oliveira, Executive Director of Finance, Europe
    Also based in London, de Oliveira will lead Ubiquity’s finance team and ensure business compliance in the U.K. and European markets. Leonel brings more than 20 years of experience in all functions of finance and business operations. Prior to Ubiquity, Leonel held several leadership positions, including serving as the Chief Financial Officer for the Dreamtek Group. With a strong background in finance and a deep understanding of regulatory requirements, Leonel has experience developing policies and infrastructure to ensure compliance, financial integrity, privacy, and data protection.

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