Ubiquity to Focus on Innovation in Customer Experience Management
NEW YORK, NY: January 5, 2017 – Ubiquity Global Services, a multinational business services organization, today announced that Corey Besaw has been appointed the company’s senior vice president of innovation. Besaw will lead the company’s efforts to deliver innovative customer experience management solutions to the marketplace.
“I’m delighted to take on this new role and look forward to positioning Ubiquity for growth and thought leadership in a rapidly evolving industry,’ Besaw said. “We believe the next decade will bring substantial disruptions to the way companies and customers interact, and this initiative will position us to take a leading role.”
Ubiquity president and chief executive officer Matt Nyren commented, “Ubiquity is committed to the long-term success of our employees, clients and shareholders. In this spirit, we believe it’s essential for us to go beyond operational excellence and position ourselves on the leading edge of industry innovation. This is particularly true given the increasing importance of technology and automation in our space.”
In conjunction with Besaw’s appointment, Ubiquity will be establishing an innovation lab in 2017. This team will work with the company’s operations around the world to refine solutions under real world conditions, drawing on the diverse expertise of the Ubiquity team.
Ubiquity’s executive chairman Ray Iglesias added, “As we move into the next chapter of our company’s development, I am confident that we’re positioned to emerge as one of the leading innovators in our industry.”
About Ubiquity Global Services
Ubiquity Global Services, Inc. (www.ubiquity.com) is a multinational business services organization offering a wide variety of support services designed to improve customer satisfaction while reducing operating costs. The company’s offering includes live customer experience management services, interactive voice response (IVR) solutions, multi-channel correspondence servicing and risk management solutions. Ubiquity has developed a next-generation technology platform engineered for operational excellence while delivering its clients meaningful and actionable business intelligence. Headquartered in New York City, the company’s expanding network includes service delivery locations in the United States, Hungary, Portugal, El Salvador and the Philippines. Together with its clients, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.
Ubiquity Global Services
Contact: Stuart Littler
Phone: +1 646-679-4903