Each vertical presents distinct opportunities to differentiate brands with exceptional customer experiences and transformative business operations. See how Ubiquity’s bespoke approach elevates client profiles in each industry.
All Ubiquity services revolve around a simple goal: To deliver consistent performance results that meet and exceed your strategic business objectives by implementing creative, effective, and efficient solutions.
Our commitment to the success of our clients and the partnerships we forge fuels Ubiquity’s organic growth across industries and geographies. Here’s what makes us tick from top to bottom and from inside out.
Turnover for contact centers is typically double the average for other U.S. industries. In some geographies and verticals it can be as high as 100%, putting productivity, performance and customer satisfaction at risk.
If you’re outsourcing something as important as customer service, you need a partner that excels at employee engagement and retention, both of which drive efficiency and better customer experiences. This whitepaper examines the drivers of high turnover, keys to combatting it, and explains how to identify a partner with an effective employee engagement and retention strategy.