How ambitious disruptors can find the right BPO
Choosing the right BPO partner from a cast of thousands is an unenviable task. But by asking the right questions around culture, openness, performance (and a few other things) challenger brands can start to build a picture of the perfect BPO for better customer experiences.
CX Innovators: Why Oxygen wants to create the best CX on the planet
It’s not enough to be the best in a category like digital banking, the fast-growing challenger bank, which targets gig workers and SMBs, plans to set the bar for great customer experience in any industry by investing in people and technology.
People and Culture
Why BPO culture defines exceptional customer experiences
It’s tough to quantify what makes great BPO customer service. Metrics are part of the picture, but there’s more—what are the soft skills beneath better customer experiences? Here’s how to figure out if your BPO service agents are teed up to deliver long-term success.