Turnover for contact centers is typically double the average for other U.S. industries. In some geographies and verticals it can be as high as 100%, putting productivity, performance and customer satisfaction at risk.
If you’re outsourcing something as important as customer service, you need a partner that excels at employee engagement and retention, both of which drive efficiency and better customer experiences. This whitepaper examines the drivers of high turnover, keys to combatting it, and explains how to identify a partner with an effective employee engagement and retention strategy.
