Australia's e-commerce footwear giant partnered with Ubiquity to kick their customer experience into high gear with a skilled chat team and performance management platform integration.
Live chat is becoming a go-to channel for support, especially for online shoppers. But it’s a channel that demands real-time responsiveness and accuracy to drive satisfaction and repeat purchases. Accent Group sought a partner with proven retail and chat experience to give the channel the attention it requires.
“Partnering with Ubiquity has helped our ecommerce business expand support hours and channels while also improving the customer experience. We appreciate Ubiquity’s commitment to driving better results using data and personalized staff development.”
Tim Greenstein
GM of Supply Chain & Technology, Accent GroupTo provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will enable us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent may adversely affect certain features and functions.
