Case Studies

Live chat done right for e-commerce

Australia's e-commerce footwear giant partnered with Ubiquity to kick their customer experience into high gear with a skilled chat team and performance management platform integration.

Live chat is becoming a go-to channel for support, especially for online shoppers. But it’s a channel that demands real-time responsiveness and accuracy to drive satisfaction and repeat purchases. Accent Group sought a partner with proven retail and chat experience to give the channel the attention it requires.

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