In this case study, BankMobile and Ubiquity present key strategies for delivering customer experiences that drive long-term loyalty and record-breaking NPS for the digital bank.
At the 2020 CPPO Symposium earlier this month, BankMobile and Ubiquity shared key strategies for delivering customer experiences (CX) that drive long-term loyalty and record-breaking Net Promoter Scores (NPS) for the digital bank. By focusing on mission, culture, calibration and technology, including artificial intelligence, the partners have achieved a 46-point jump in NPS.
Watch the video to learn more and see other industry leaders weighing in on the future of payments at the 2020 CPPO Symposium.
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