CX often holds more sway than brand or price, with customers judging you on quality, convenience, personalization, and uniqueness. Here's how to be where they need you with CX programs that scale quickly.
Can you predict problems before your customers?
Some companies let growth be the kryptonite that negates their customer-first powers. Don’t go down that path. Scale your customer experience (CX) and take on the superpowers you need to save your customers’ loyalty.
Here we breakdown customer behavior trends that should inform the strategies of every CX program:
38% of customers will abandon a brand if they can’t get resolution in one call.
56% of customers will blacklist a company after a poor customer service experience.
66% of customer loyalty is determined by CX (source: “Creating a High-Impact Customer Experience Strategy,” Gartner, 2019.)
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