In Episode 3 of “What Customers Want,” a four-part podcast series on Fintech Takes, host Alex Johnson is joined by Corey Besaw, Co-Founder of Ubiquity & President of APAC, along with Ahon Sarkar, SVP & GM at Helix. Together, they tackle one of the most pressing issues facing fintechs today: fraud, scams, and navigating Reg E compliance.
As fintechs continue to innovate and scale, customer protection becomes both a top priority and a key challenge. In this episode, Alex, Corey, and Ahon dive into the tension points between fintechs and banks when it comes to balancing rapid growth with fraud prevention and compliance.
The Fintech-Bank Dynamic: Fintechs are innovating faster than ever, but customer expectations are evolving just as quickly. The discussion covers how fintechs and banks can collaborate to deliver exceptional customer service while keeping security at the forefront.
Scaling Customer Support: With the rise of self-service automation, fintechs face increasing pressure to scale support without compromising customer experience. Corey and Ahon explore how fintechs can maintain a balance between efficiency and protection against fraud.
Managing Reg E Compliance: Fintechs must align with banks to manage the complexities of Reg E, particularly when fraud spirals out of control. The panel discusses how long-term success in Banking as a Service (BaaS) hinges on collaboration between fintechs and their banking partners.
This episode is packed with insights on how fintechs can use fraud prevention and compliance to their advantage. As fintech partnerships continue to reshape the customer experience, aligning on risk management and regulatory standards is essential to staying competitive.
Ready to dive into the intricacies of fraud protection and compliance in fintech? Tune in to Episode 3 of “What Customers Want,” and stay tuned for more insights in the upcoming episodes.
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