“I attribute our success to our uncommon passion for people – our clients, their customers and, of course, our own team members, all around the globe." - CEO Matt Nyren
In its first decade, Ubiquity has experienced exceptional growth, expanding from a small staff in a single office to a multinational operation with nearly 7,000 employees in 10 offices across four continents. Ubiquity actively supports more than 200 brands, and the company expects to employ 10,000 employees by the end of 2022.
“This 10th anniversary milestone is a testament to the entire Ubiquity team,” said Matt Nyren, president, CEO, and co-founder. “I attribute our success to our uncommon passion for people – our clients, their customers and, of course, our own team members, all around the globe. Ubiquity was built on the premise that the best customer experiences start with the best employee experiences, which is why so many of us have been here since the beginning.”
Watch Matt’s 10th Anniversary Message:
This year, Ubiquity was honored with a Great Place to Work® Certification™. The recognition was based on employee feedback on the Trust Index® Survey. In the survey, 76% of participating Ubiquity employees identified the company as a great place to work, and 85% agreed that when they joined the company, they were made to feel welcome.
“The pace of the digital transformation that is reshaping our world was difficult to imagine when we launched Ubiquity,” said Sagar Rajgopal, COO and co-founder. “Remarkably, it’s only enhancing the need for authentic and empathetic human connections. In today’s digital world, exceptional customer service is a differentiator that brands ignore at their own peril.”
Ubiquity’s relationship-based outsourcing delivers increased returns for challengers and disruptors by reducing costs and improving customer satisfaction. Ubiquity’s end-to-end solutions leverage agile methodologies, AI-enabled technologies, and call center expertise to help brands quickly, efficiently, and cost-effectively grow customer relationships.
“The proliferation of innovative, challenger brands is supplying us with endless opportunities to provide world-class service. It’s been an amazing 10 years, but we’re just getting started. We can’t wait to see what the next decade will bring.”
Matt Nyren
CEO, UbiquityLean on years of experience creating and owning CX-first strategies…
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