Ubiquity will handle key aspects of the disputes and chargebacks management process, complementing services already provided that include live customer experience management and the provision of an interactive voice response (IVR) solution.
NEW YORK, NY: December 1, 2016 – Ubiquity Global Services, a leading business services organization with deep expertise in the FinTech and payments space, today announced the expansion of its existing business relationship with BankMobile, a division of Customers Bank, member FDIC. Ubiquity, which has been delivering a variety of customer services to BankMobile since 2015, has been selected to handle additional business lines including key aspects of the disputes and chargebacks management process. This work complements services already provided to BankMobile, including live customer experience management and the provision of an interactive voice response (IVR) solution. Personnel in multiple contact centers will be mobilized to support BankMobile’s rapidly-growing customer base.
“We value our partnership with Ubiquity, a truly customer-centric services provider that has demonstrated an ability to support our customer experience objectives,” said Warren Taylor, President of Customer Engagement, Chief of Staff and Head of Banking, at BankMobile. “As we share a common philosophical approach to customer service, the expanded partnership makes strategic sense for BankMobile. Ubiquity’s unique experience in the emerging payments discipline and proven capacity for delivering comprehensive customer experience management solutions ideally suits our Customers For Life strategy.”
“We are delighted to expand our business relationship with BankMobile,” said Ubiquity’s founder and president, Matt Nyren. “We always seek to fully understand the strategic imperatives facing our clients, and work diligently to develop and execute truly world class solutions in support of these goals. BankMobile has an exciting vison for the marketplace, and we’re delighted to partner with them in 2017 and beyond.”
About Ubiquity Global Services
Ubiquity Global Services, Inc. (www.ubiquity.com) is a multinational outsourcing organization offering offering a wide variety of support services designed to improve customer satisfaction while reducing operating costs. The company’s offering includes live customer experience management services, interactive voice response (IVR) solutions, multi-channel correspondence servicing and risk management solutions. Ubiquity has developed a next-generation technology platform engineered for operational excellence while delivering our clients meaningful and actionable business intelligence. Headquartered in New York City, the company’s expanding network includes service delivery locations in the United States, Hungary, Portugal, El Salvador and the Philippines. Together with its clients, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.
About BankMobile
Established in 2015, BankMobile, a division of Customers Bank, is America’s largest mobile-first bank, offering fee-free checking and savings accounts. It provides target customers – millennials, the underbanked and middle income households with a digital, effortless, and financially empowering experience. BankMobile offers checking, savings, lines of credit, joint accounts and access to over 55,000 surcharge-free ATMs nationwide (BankMobile VIP customers have free access to every ATM in the country, which is more than 400,000 ATMs), a guaranteed higher savings rate than the top four banks in the nation, a personal banker for all customers, and a free financial advisor for VIP customers. BankMobile is operating as the digital banking division of Customers Bank, which is a Federal Reserve regulated and FDIC-insured commercial bank. For more information, please visit www.bankmobile.com.
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