The new site has capacity for more than 100 agent positions in support of the European, Middle Eastern and African (EMEA) markets.
Loraine Debonis
NEW YORK, NY: October 1, 2017 – Ubiquity Global Services, an innovative and rapidly-expanding business services organization, today launched a multi-lingual operations site in Budapest, Hungary, adding to its expending network of global delivery locations.
The new site has capacity for more than 100 agent positions in support of the European, Middle Eastern and African (EMEA) markets. Ubiquity, which has deep expertise in the financial services and payments space, is expected to service clients in all major European languages from this latest site.
“We are excited about the opportunity to expand our European servicing footprint from our newest site in Budapest,” said Matt Nyren, the company’s president and CEO. “The Hungarian site will give us the ability to service customers in more than 10 additional languages, and significantly improve our capacity for delivering exceptional results for European clients.”
Further to the launch of their second European site, Ubiquity announced its plans to expand its presence in Philippines, where the company currently operates their largest service delivery sites. The company has a large and growing presence in Manila, the country’s national capital and Bacolod, a medium-sized city in the Western Visayan region.
“Our latest expansion will allow us to onboard up to 500 additional employees in the Asia Pacific region,” said Sagar Rajgopal, Ubiquity’s global head of operations. “The Philippines remains one of the world’s leading destination for outsourcing services, and this investment is in step with our commitment to support growing demand in the North American and Australian markets.”
About Ubiquity Global Services
Ubiquity Global Services is a multinational outsourcing organization offering a wide variety of support services designed to improve customer satisfaction while reducing operating costs. The company’s offering includes live customer experience management services, interactive voice response (IVR) solutions, multi-channel correspondence servicing and risk management solutions. Ubiquity has developed a next-generation technology platform engineered for operational excellence while delivering clients meaningful and actionable business intelligence. Headquartered in New York City, the company’s expanding network includes call center delivery locations in the United States, Hungary, Portugal, El Salvador and the Philippines. Together with its clients, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.
CONTACT
UBIQUITY GLOBAL SERVICES
Phone: +1 855 338 2789
Email: hello@ubiquity.com
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