People & Culture

Is Employee Turnover Affecting Your Customer Loyalty?

Outsourcing something as important as customer service demands a partner who excels at employee engagement and retention to drive customer satisfaction.

Is Employee Turnover Affecting Your Customer Loyalty?

In this article

Turnover for contact centers is typically double the average for other U.S. industries. In some geographies and verticals it can be as high as 100%, putting productivity, performance and customer satisfaction at risk. If you’re outsourcing something as important as customer service, you need a partner that excels at employee engagement and retention, both of which drive efficiency and better customer experiences. This whitepaper examines the drivers of high turnover, keys to combatting it, and explains how to identify a partner with an effective employee engagement and retention strategy.
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  • 40%

    Lower Cost

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  • 90%

    First Call Resolution

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