We build training programs that teach customer service agents to become your brand ambassadors. What could be a dull training program becomes a vital and transformative learning environment.
You might find new hires performing a skit, composing a song or creating a video during training. High-energy engagement is critical to Ubiquity’s training ethos. By flipping the script and empowering new employees to train the trainer, Ubiquity shows new team members that they are valued and have a voice. Our goal is to not only help agents learn how to solve problems for your customers, but to empower them.