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CX Guides

Business transformation grounded in proven CX practices

Want to de-risk your transformation? Here are the need-to-knows on: managing, preparing for, and measuring business process transformation—including practical steps and guidance.

In this series of detailed pages, we cover everything you need to know about Business Process Transformation.


This includes: managing, preparing for, and measuring business process transformation—including practical steps and guidance.


How important is it to be clued up on these things? According to research from BCG, 70% of digital transformations fall short of their objectives, often with profound consequences.


Choose from the pages below to jump to the focus area you need.

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