Helping you stay ahead through technology
We invest heavily in technology, offering innovative, cost-effective and time-saving solutions including:
- Custom Interactive Voice Response (IVR)
- InTouch performance management app and call recorder
- Aigent, our Al and machine-learning solution
IVR key benefits
- Drive customer satisfaction: We pinpoint customer needs and make the support experience smooth and efficient.
- Reduce costs per customer: We lower costs with a 24/7/365 automated system that offers convenient self-service and proactively routes high-value calls to a live agent for VIP service or upsell opportunities.
- Scale and adapt quickly: Fast and flexible call-flow modifications and API integrations speed deployment and optimization.
- Achieve strategic goals: We use IVR data to drive process improvements that align with your strategic initiatives.
- Industry-leading security: Our IVR platform is PCI-DSS Level 1- and HIPAA-compliant as well as SOC 2 Type II-certified.