Our artificial intelligence software listens to live calls and provides real-time guidance and course correction, reducing handling time while improving compliance and caller satisfaction. This helps callers get what they need more quickly and effectively, saving you time and money. Includes:
- Speech recognition: Proprietary speech recognition models are trained using domain data and tailored to call-center environments.
- Machine learning: Progressively improves the way it serves agents and provides critical insights regarding how agents are performing.
- Agent interface: Serves as if it’s sitting next to the agent, intervening only when necessary to improve the speed, quality or process compliance of a call.