Stay ahead of the crowd
We build customer experience technology to empower agents from our Innovation Lab based in Amsterdam. We innovate to help challenger brands supercharge operations and deliver world-class customer experience management—saving you time and money.
Our customer experience management app connects supervisors and managers to their customer service agents to identify and solve issues in real time, provide coaching, monitor performance KPIs, and support teams in realizing their potential. With a built-in call recorder and audio player, it’s easier (and more cost-effective) to store, filter and listen to calls within the app.More about our customer experience management app
inCall key benefits
- Drive customer satisfaction: We pinpoint customer needs and make the support experience smooth and efficient.
- Reduce costs per customer: We lower costs with a 24/7/365 automated system that offers convenient self-service and proactively routes high-value calls to a live agent for VIP service or upsell opportunities.
- Scale and adapt quickly: Fast and flexible call-flow modifications and API integrations speed deployment and optimization.
- Achieve strategic goals: We use IVR data to drive process improvements that align with your strategic initiatives.
- Industry-leading security: Our IVR platform is PCI-DSS Level 1- and HIPAA-compliant as well as SOC 2 Type II-certified.