inTouch® performance management platform

Our performance management platform frees managers from their desks to engage with their teams and drive better results.

woman smiling while talking on the phone

inTouch®

Our performance management platform connects supervisors and managers to their customer service agents to identify and solve issues in real-time, provide coaching, monitor performance KPIs, and support teams in realizing their potential. With a built-in call recorder and audio player, it’s easier (and more cost-effective) to store, filter, and listen to calls within the app.

inTouch® key benefits

InTouch® connects agents, team leads, QA, and account managers within a single performance management platform to ensure operational visibility that drives efficiency, quality, and cost savings.
real time alert

Real-time alerts

Unlock instant coaching based on feedback from customers or quality assurance.

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Real-time reports

Access real-time reports via tablets so team leaders can be on the floor spending more time developing and building relationships with their teams.

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Recognizing job well done

Award medals to the best performers while offering real-time feedback for agents and team leaders (yes, we’ve gamified outsourcing).

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Unified user interface

Lets agents, team leaders, and operations managers see their performance metrics in a single view

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Coach your teams

Helps leaders motivate their teams via the inTouch® performance management platform.

Accent Group logo
Tim Greenstein
General Manager, Supply Chain & Technology, Accent Group Limited

“Partnering with Ubiquity has helped our e-commerce business expand support hours and channels while also improving the customer experience. We appreciate Ubiquity’s commitment to driving better results using data and personalized staff development.”