CX Guides

Infographic: The recipe for CX recovery from unhappy customers

80% of customers say they will forgive a company for its mistake after receiving excellent service. These tried and true tips will get your CX back where it needs to be to win back unhappy customers.

Do consumers ever forgive and forget a bad customer experience?

Yes, they do! It happens pretty often, actually. In fact, 80% of customers say they will forgive a company for its mistake after receiving excellent service.


Start with these tips to get your CX back where it needs to be, then read the infographic for more tips and the stats to back them up.

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