How Startups Can Leverage CX to Accelerate Growth
Consumers are engaging with brands in new ways through a variety of online channels. Increasingly, customer experience is becoming a key differentiator—or the X factor—for startups.
The 5 core ingredients for growing customer service delivery
Customer service doesn't always have a great reputation. From better agent experiences to better measurement processes, here's five ways to improve customer experience now via customer service outsourcing.
The Role of Learning and Development in Customer Experience
Sticking to the script can do more harm than good for BPO organizations and customer service teams. It pays to prioritize learning, training and development—for your churn rate, your customer experience and your bottom line.