Six Proven Strategies for Virtual Onboarding & Training
Onboarding new agents virtually can present significant challenges. Learn strategies to engage team members with interactive training that helps them connect to the curriculum, your culture and one another.
CX Innovators: For BankMobile, the Best CX Starts with People
With one of the highest Net Promoter Scores in banking—even in the midst of the pandemic—BankMobile talks about how culture, calibration and technology are key to CX that stands apart.