Banking, Finance, & Insurance

Omnichannel solutions guide customer journeys to quick resolutions

Expect a deeper level of empathetic support from your insurance BPO.

Insurance customers are more educated than ever

A recent report from the IBM Institute of Business Value revealed that 42% of customers don’t fully trust their insurer and 60% of insurers agree that their organization lacks a cohesive CX strategy. We can help you close this gap. Today, winning the insurance customer service game is about maintaining meaningful engagement. What may be counterintuitive is that this often means more interaction rather than less contact. There’s an opportunity to meet and exceed customers’ needs by supplying them with as much information as possible—and in an organized and appropriate manner for them. Customers respond to the right messages at the right times.

Services

What we do for Insurance

Consumer trust in insurance companies is at an all-time low. Regain that trust with CX programs that impress and delight customers.

Policy administration

Front-end services covering sales, conversions, quotes, and cross-selling and up-selling.

New business support

Explaining policy benefits, policy reinstatements and quotes, and all inbound customer service.

Premium administration

Fund applications, billing, refunds, change administration, and account reconciliation.

Claims

From claim setup, examination, and review all the way through to assessments, negotiations, and litigations.

“Ubiquity gives us flexibility in our back-office operations with dedicated, experienced teams that are embedded in our processes and culture. We particularly value how transparent their account managers are with staff management and how quickly new staff ramp up to high performance. Ubiquity feels like a true live-operations partner and an extension of Newfront, always sharing performance monitoring takeaways and aiming for continuous process improvement.”
Jake Lansburgh
VP of Operations, Newfront Insurance