Partner with the CX outsourcing experts
We built Ubiquity to be your outsourcing solution that truly instills confidence. Our track record of success helping challenger brands scale great CX comes down to one thing—trust.
Matt Nyren, CEO of Ubiquity
“We’re not your typical BPO. We take a more consultative approach, immersing ourselves in your organization to ensure we understand the most important business drivers for success—beyond traditional KPIs.”
You’re made of something different, so are we
Ubiquity was founded by a team with decades of experience working on the cutting edge of fintech and emerging payments who recognized the need for a new approach to business process outsourcing. Rather than a discrete suite of services with fixed parameters, Ubiquity was built for the agility and customization that innovative brands demand, regardless of industry.
Results don’t just happen at Ubiquity
They’re the outcome of outstanding rigor and authentic partnership with our clients. Consistently exceeding your KPIs, even during periods of rapid growth or unusual volume surges is predicated on our ability to identify, prioritize, and minimize points of friction, and to infuse each customer touchpoint with data. With unrivaled operational visibility, we optimize service, deliver greater customer lifetime value, and accelerate your transformational goals. That translates to better customer retention as well as a better return on outsourcing.
Our leadership team
A passionate and uniquely experienced group of business and technology leaders started Ubiquity to transform the outsourcing industry. We wanted to create better customer experiences that propel fintech disruptor and challenger brands past incumbents by delivering on their brand promise at scale. From developing custom-built communication software to building and nurturing an open and enthusiastic culture, we are constantly striving to do things better.
Chief Executive Officer
President and Chief Customer Officer
Chief Operating Officer
Chief Information Officer
Chief Financial Officer
Chief Marketing Officer
SVP, Client Solutions
SVP, Learning Services
SVP, CX Operations
SVP, Banking Operations
Our board of directors
Ray Iglesias is the executive chairman of Ubiquity. He has deep leadership experience, having previously held key roles in several successful startup organizations. Ray most recently served as the chief financial officer for TxVia, Inc. At TxVia, Ray raised more than $55 million in funding from top-tier investors including Oak Investment Partners and Bain Capital before helping to close the sale of TxVia to Google in 2012. He previously co-founded Prepaid Media (2005) and Clarity Payment Solutions (2000), the latter of which was sold to S&P 500-listed corporation Total System Services (TSYS) in 2004. A graduate of Columbia University’s School of Law, Ray previously worked as an associate at Dewey & LeBoeuf.
Matt cofounded Ubiquity in 2012 and served as its president during the company’s first four years of expansion before assuming CEO responsibilities in January 2017. Matt has more than 25 years of senior leadership experience in the contact center and business process outsourcing space. Before starting Ubiquity, he was the senior vice president for managed services at TxVia, a pioneering emerging payments technology company that was acquired by Google in 2012. At TxVia, Matt led a multinational team to deliver data-driven customer service solutions for many emerging payments leaders. Previously, Matt established and successfully grew contact center delivery solutions in the United States, Europe, Latin America, India, and the Philippines.
Chief Executive Officer
Jonathan joined the Ubiquity board of directors in 2014. Jonathan is a recognized leader and a proven, serial entrepreneur with an exceptional track record of creating and managing successful new ventures. Jonathan currently serves as Venture Partner for Oak HC/FT. Previously, he was the Head of Global Business Development for Google Wallet and Payments. He also co-founded three events—Money2020, Shoptalk and HLTH—that have become the marquee conferences for innovators in payments and fintech, retail and healthcare, respectively.
Jason Kustka is a Managing Director at BV Investment Partners, having joined the firm as a Principal in June 2017. Previously, he was a Vice President at Fort Point Capital and a Senior Associate at Sverica Capital Management (formerly known as Sverica International). Jason earned his B.A. in Economics from Northwestern University in 2007 and his M.B.A. from the Tuck School of Business at Dartmouth in 2015.
Lora Ross Lawson
Assistant Vice President of Call Centers, Careington International
“Ubiquity is a trusted partner who is always ready to support us, whether it’s during seasonal or unexpected spikes in volume or planned implementation changes. We value their adaptability and ability to meticulously execute.”