BPO, or business process outsourcing, is a business strategy in which certain aspects of operations such as frontline customer service are delegated to a third-party provider. Outsourcing business operations allows companies to focus on their internal goals, scale rapidly, exceed benchmarks, increase productivity, and reduce costs. Due to evolving market demands and the increased capabilities of technology, the BPOs have expanded into additional functions such as workforce management, IT services, AI analytics, and other back-office support functions, among others. Start-up companies and established brands alike outsource a part of their operations to reach their full potential.
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