Full-Time Equivalent in the context of BPO refers to the total number of worked hours, typically in a week or a year, that is equivalent to the hours worked by a full-time employee. It is a standard measure used to express the total labor hours contributed by part-time or temporary employees in a way that is comparable to the hours worked by a full-time employee. FTE is a valuable metric in BPO for workforce management, capacity planning, budgeting, and assessing team performance and productivity.
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