The opportunity for challenger brands is now
Many established financial service brands are paralyzed by tradition, red tape, and convoluted processes. It’s the leaner, up-and-coming challenger brands who realize that world-class CX is the only way to win (and keep) customers.
As an industry with one of the highest churn rates and most troubled NPS track records, fintech brands that can deliver real value to their customers will stand out.
Transforming customer experiences for financial services
Applying the right service approach to the right channels gets customers on your side. Backed by a wealth of supportive agent technologies and innovations in analytics and automation, you can keep customers coming back. What’s more, as industry experts, we have a deep understanding of de-risking complex change in a highly regulated environment. We have decades of experience in navigating financial legislation, compliance standards, and the ever-evolving customer expectations.
343%
Boost in Net Promoter Score
+40%
in operational efficiency through lower costs and increased productivity
91%
First call resolution
$2,300,000
Recovered from fraud ring activity in 4 months
99%
Compliance rates for error resolution
80%
Chargeback win rate
