Healthcare & Life Sciences

Member Services

Turn health plan members into brand advocates

Our experience shows that the minimum expectations of members keep rising.
Turn health plan members into brand advocates

Services

WHAT WE DO FOR MEMBER Care Providers

Ubiquity connects providers, payers, and members with seamless, integrated services that enhance the healthcare experience for all stakeholders.

Primary care physician (PCP) search

Our advanced systems ensure an efficient and accurate PCP search process, helping members swiftly find the right care.

Appointment scheduling

We offer a streamlined scheduling service, ensuring members can book appointments conveniently and efficiently.

Case management

Our comprehensive case management services ensure that every member's healthcare journey is well-coordinated and supportive.

Pharmaceutical services support

We provide robust support for pharmaceutical services, ensuring easy access to medications for members.

Premiums & billing support

Our precision-driven back-office operations offer clear and accurate billing support, simplifying the payment process for members.

Scheduling non-emergency medical transportation

We handle front-line patient coordination for NEMT and support backend logistics fleet management, ensuring members can reliably reach their healthcare appointments.

Industries we serve

Who we do Member Care For

For payers, Ubiquity ensures the provision of comprehensive and streamlined services, fostering efficient operations and member satisfaction across various programs:

Medicaid

Medicare Parts C and D

Dual Eligible Special Needs Plans (D-SNPs)

Targeted Adherence Outreach

Non-Emergency Medical Transportation Providers

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Whitepaper

Managed care plan sponsor Benefits

Managed care plan sponsors who use BPO services with bilingual agents improve satisfaction, increase enrollments, and achieve significant lower operating costs.

OUR SERVICES

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your members and patients.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

FRAUD, RISK, & COMPLIANCE

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, minimize losses, and help customers navigate claims with less effort.

Outsource with confidence

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