Patient care managed with best practices
From responding to coverage inquiries to designing social determinants of health strategies, our healthcare BPO solutions teams help you engage and retain members, enhance patient satisfaction, and simplify processes to reduce administrative costs and operational logjams.
We also manage back office administrative solutions like claim and third-party billing inquiries, quarterly attestation, revenue cycle management, and data entry, so your team can focus more on front-end activities.
As your BPO outsourcing partner, we’ll work closely with you to enhance the value of your patient, provider, and administrative operations.
Results you can count on
65%
Increase in efficiency for bilingual member/patient support
20%
Boost in prescription adherence
5
Days faster appointments
60%
Lower data management costs
Our healthcare partners
Managed care payers
- Medicare Parts C and D
- Medicaid
- Dual eligible special needs plans (D-SNPs)
Healthcare providers
- Independent Physician Associations (IPAs)
- Medical groups
- Hospitals
Healthcare partners
- Managed services organizations (MSOs)
- Third-party administrators (TPAs)
- Pharmaceutical benefit managers
- Healthcare technology firms
- Telemedicine
Boost patient satisfaction
Managed care plan sponsors who use BPO services with bilingual agents can boost satisfaction, increase enrollments, and achieve significantly lower operating costs.
Download the whitepaper
Healthcare BPO services
Healthcare customer experience solutions
Healthcare Back-Office & Extended-Office Solutions
Raise your Star ratings
With CMS putting greater emphasis on member experience to calculate Star ratings, Medicare Advantage plans need to do much more for their Spanish-speaking members than translate materials into English.
Listen to our Healthcare Dive webinar
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