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Your BPO for Healthcare

Your members and patients get the high-quality customer care they deserve, every step of the way.

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Patient care managed with best practices

From responding to coverage inquiries to designing social determinants of health strategies, our healthcare teams help you engage and retain members, enhance patient satisfaction, and simplify processes to reduce administrative costs and operational logjams.

We also manage back office administrative solutions like claim and third-party billing inquiries, quarterly attestation, revenue cycle management, and data entry, so your team can focus more on front-end activities. We’ll work closely with you to enhance the value of your patient, provider, and administrative operations.

Results you can count on

65%

Increase in efficiency for bilingual member/patient support

20%

Boost in prescription adherence

5

Days faster appointments

60%

Lower data management costs

How we help healthcare businesses

Our healthcare partners

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Managed care payers

  • Medicare Parts C and D
  • Medicaid
  • Dual eligible special needs plans (D-SNPs)
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Healthcare providers

  • Independent Physician Associations (IPAs)
  • Medical groups
  • Hospitals

Healthcare partners

  • Managed services organizations (MSOs)
  • Third-party administrators (TPAs)
  • Pharmaceutical benefit managers
  • Healthcare technology firms
  • Telemedicine

Boost patient satisfaction

Managed care plan sponsors who use offshore bilingual agents can boost satisfaction, increase enrollments, and achieve significantly lower operating costs.

Download the whitepaper
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What we do

Healthcare BPO services

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Healthcare customer experience solutions

Member customer service

  • Primary care physician (PCP) search
  • Appointment-scheduling, premiums/billing support
  • Case management and treatment plan follow-ups
  • Targeted adherence outreach

Provider customer service

  • Claims and member eligibility
  • Physician portal tools and support
  • Patient intake
  • Physician enrollment, credentialing and onboarding

Revenue cycle management support

  • Third-party billing inquiries
  • Patient registration
  • A/R collection services
  • Denial management
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Healthcare Back-Office & Extended-Office Solutions

Provider data management

  • Charge capture and coding
  • Claims processing
  • Nurse case management
  • Provider directory information and integrity (CA SB 137)
  • Medical billing

Member data management

  • Identity audit and verification
  • Member contact information audit and updates
  • Member demographic information aggregation

Medical remote staffing

  • Recruiting for U.S.-licensed nurses, pharmacists, pharmacy technicians, telehealth staff
  • Scalable and flexible staffing onshore, nearshore, and offshore
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Raise your Star ratings

With CMS putting greater emphasis on member experience to calculate Star ratings, Medicare Advantage plans need to do much more for their Spanish-speaking members than translate materials into English.

Listen to our Healthcare Dive webinar
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The latest in innovative healthcare

Ubiquity is a trusted partner who is always ready to support us, whether it’s during seasonal or unexpected spikes in volume or planned implementation changes. We value their adaptability and ability to meticulously execute.

Lora Ross Lawson Assistant VP of Call Centers, Careington International

This could be the beginning of a beautiful relationship.

Contact us