Omnichannel solutions guide customer journeys to quick resolutions
Expect a deeper level of empathetic support from your insurance BPO
Insurance customers are more educated than ever
A recent report from the IBM Institute of Business Value revealed that 42% of customers don’t fully trust their insurer and 60% of insurers agree that their organization lacks a cohesive CX strategy. We can help you close this gap.
Today, winning the insurance customer service game is about maintaining meaningful engagement. What may be counterintuitive is that this often means more interaction rather than less contact. There’s an opportunity to meet and exceed customers’ needs by supplying them with as much information as possible—and in an organized and appropriate manner for them. Customers respond to the right messages at the right times.
(*IBM Institute of Business Value)
What we do for Insurance
Head of Operations Specialists, Newfront Insurance
The latest in innovative insurance
Amid Ubiquity’s exponential growth, the board has promoted key executives to ensure that the organization is set up to deliver brand-elevating CX management across verticals at any scale.
The partnership allows fintech companies and consumer brands to create brand-specific customer service experiences without having to maintain a managed services team internally.
Partnership helps neobanks anticipate and prepare for the challenges of balancing security, compliance, and seamless customer service as they grow.