Omnichannel solutions guide customer journeys to quick resolutions
Expect a deeper level of empathetic support from your insurance BPO
Insurance customers are more educated than ever
A recent report from the IBM Institute of Business Value revealed that 42% of customers don’t fully trust their insurer and 60% of insurers agree that their organization lacks a cohesive CX strategy. We can help you close this gap.
Today, winning the insurance customer service game is about maintaining meaningful engagement. What may be counterintuitive is that this often means more interaction rather than less contact. There’s an opportunity to meet and exceed customers’ needs by supplying them with as much information as possible—and in an organized and appropriate manner for them. Customers respond to the right messages at the right times.
What we do for Insurance
Claims
From claim setup, examination, and review all the way through to assessments, negotiations, and litigations.
Karin Robinsantos
Head of Operations Specialists, Newfront Insurance
The latest in innovative insurance
Based on an anonymous 60-factor survey, Great Place to Work Certification recognizes Ubiquity's long-term investment in people and culture.
Next-generation cards and payments company selects the No. 1 business process outsourcer (BPO) for fintech to provide white-label customer service and dispute and chargeback management for Apto's embedded finance and fintech clients.
Amid Ubiquity’s exponential growth, the board has promoted key executives to ensure that the organization is set up to deliver brand-elevating CX management across verticals at any scale.