Omnichannel solutions guide customer journeys to quick resolutions

Expect a deeper level of empathetic support from your insurance BPO

Insurance customers are more educated than ever

A recent report from the IBM Institute of Business Value revealed that 42% of customers don’t fully trust their insurer and 60% of insurers agree that their organization lacks a cohesive CX strategy. We can help you close this gap.

Today, winning the insurance customer service game is about maintaining meaningful engagement. What may be counterintuitive is that this often means more interaction rather than less contact. There’s an opportunity to meet and exceed customers’ needs by supplying them with as much information as possible—and in an organized and appropriate manner for them. Customers respond to the right messages at the right times.

of customers


of customers don’t fully trust their insurer*
of insurers


of insurers know they lack a CX strategy*
(*IBM Institute of Business Value)
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What we do for Insurance

Policy administration

Front-end services covering sales, conversions, quotes, and cross-selling and up-selling.


New business support

Explaining policy benefits, policy reinstatements and quotes, and all inbound customer service.

Premium administration

Fund applications, billing, refunds, change administration, and account reconciliation.

Claims icon


From claim setup, examination, and review all the way through to assessments, negotiations, and litigations.

Newfront logo

Karin Robinsantos
Head of Operations Specialists, Newfront Insurance

“It’s been a pleasure working with Ubiquity. They take great care in working with their clients, and I’ve been impressed with their team’s ability to learn quickly and execute with excellence. Thanks for being such a wonderful partner.”

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