Put relationships back into the e-commerce equation
Live chat customer satisfaction for an online shoe and fashion retailer
Lower processing costs for an online food-ordering startup
Faster email response time—five days to 24 hours for an e-commerce powerhouse
Reduction in live chat response time for footwear retail site
Commerce Risk Operations
The latest in innovative e-commerce
3 shifts in consumer values retailers can no longer ignore
In adapting to consumers’ need to stay at home, retailers have reinforced customer experience roadmaps based almost entirely on technology—and those roadmaps are here to stay.Read more
Why great customer experience marries technology and culture
Call centers often chase new tech initiatives in pursuit of better CX. But they’re missing half the puzzle. Here’s why the right tech is nothing without the right culture.
3 ways technology is helping retailers boost loyalty
CX has become the pivotal advantage retailers can use to outmaneuver the competition, if done right. Discover the most important qualities of CX driving loyalty in a post-COVID-19 marketplace.