Exceptional e-commerce customer experiences
With nearly a decade of experience helping challenger retail brands and e-commerce disruptors outsource customer service, we know the challenges that the new era of online shopping brings. Digital-savvy shoppers have constantly changing expectations for brands—and it’s all got to be fast, simple, high-quality, and flexible.
Put relationships back into the e-commerce equation
At Ubiquity we believe that the human touch needs to be in the CX loop. Digital touchpoints and underlying technologies are great at providing speed, simplifying choice and giving customers ways to connect with your brand without much effort. But what if there’s a deeper problem that needs more personal attention?
We work with you to embed your brand culture into our contact centers and turn problems and challenges in the customer journey into opportunities for positive interaction and lasting loyalty.
91.4%
Live chat customer satisfaction for an online shoe and fashion retailer
50%
Lower processing costs for an online food-ordering startup
80%
Faster email response time—five days to 24 hours for an e-commerce powerhouse
64%
Reduction in live chat response time for footwear retail site
Channel better relationships
Give customers the service they want, the way they want it. You need an omnichannel strategy to deliver exceptional customer experiences. Our whitepaper gives you more…
Download the whitepaper
Customer Experience
Back Office
Commerce Risk Operations
Business Transformation
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The team at Ubiquity has been extremely diligent in ensuring that agents are trained to work alongside AI Virtual Assistants to drive key business metrics such as increasing sales, boosting average order value and enhancing end customer experience. Ubiquity will continue to be a valuable partner to us for us as we expand our business.