BPO services for
e-commerce and retail
Discover a retail BPO services partner that builds relationships across all channels.
Exceptional e-commerce customer experiences.
The retail BPO that puts relationships back into the e-commerce equation
We work with you to embed your brand culture into our contact centers and turn problems and challenges in the customer journey into opportunities for positive interaction and lasting loyalty.
Channel better relationships
Give customers the service they want, the way they want it. You need an omnichannel strategy to deliver exceptional customer experiences. Our whitepaper gives you more…
What we do for Retail & E-commerce
Omnichannel customer support that delivers brand-defining CX for ambitious startups and international heavyweights.
- Global, multilingual call centers
- Live and AI-enabled chat
- SMS text
- Social media
- Interactive Voice Response (IVR)
- Customer care, technical support, inbound and outbound sales and retention
Our expertise and resources shrink operating costs, increase service levels, reduce error rates, and free you up to focus on growth.
- Data annotation and management
- Customer analytics
- Returns processing
- Accounting and finance
- Content moderation
- Customer research
- Competitive assessments
- IT staff augmentation
- Recruitment process outsourcing
We help protect your business from fraud while managing complex administrative and network requirements for
- Chargeback management
- Fraud investigation
- Business due diligence/merchant/seller onboarding
Our experienced SMEs offer actionable insights to optimize the customer journey and improve business processes to increase efficiency and reduce costs.
- Customer journey mapping and optimization
- Market entry strategy, balancing portfolio investments
- Consumer and market insights, innovation strategies
- Power brand strategy, marketing spends optimization
Jason Shepard
Director of Operations, ConverseNow
“The team at Ubiquity has been extremely diligent in ensuring that agents are trained to work alongside AI Virtual Assistants to drive key business metrics such as increasing sales, boosting average order value and enhancing end customer experience. Ubiquity will continue to be a valuable partner to us for us as we expand our business.”
The latest in innovative e-commerce
Make sure your CX keeps up with emerging business models with simple steps to delight customers and ultimately increase customer retention.
The volume of data and insights now available from customer/brand interactions keeps growing exponentially. Turn insight into action to fuel future opportunities.
We take a look at why embedded transactions and their accompanying microservices are growing so quickly and what challenger brands can learn about CX expectations.