Utilities build lasting loyalty with consistent, always-on support
Elevate your utility to a valued consumer brand with dedicated agents
Competition among utility suppliers has never been higher.
And it almost goes without saying … you never get a second chance to make a first impression. All it takes is one bad customer service experience, and you could lose a customer forever. In fact, 61% of customers say they’d switch to a competitor after one bad experience.
Green energy makes its case
After deep dives with CleanChoice field agents, Ubiquity revamped the sales strategy and talking points, increasing conversions nearly 5% in the first month. Ubiquity auditors also resolved a process issue that was creating bottlenecks in the queue, especially during peak volumes.
What we do for Utilities
Sales management
Campaign management, account and contact management, and integrated sales planning and analysis.
Supply chain and distribution management
Order provisioning and management, technical support helpdesk, and procurement support services.
Kristen McCarthy
Executive Director for Sales CleanChoice Energy
The latest in innovative utilities
Based on an anonymous 60-factor survey, Great Place to Work Certification recognizes Ubiquity's long-term investment in people and culture.
Next-generation cards and payments company selects the No. 1 business process outsourcer (BPO) for fintech to provide white-label customer service and dispute and chargeback management for Apto's embedded finance and fintech clients.
Amid Ubiquity’s exponential growth, the board has promoted key executives to ensure that the organization is set up to deliver brand-elevating CX management across verticals at any scale.