Utilities build lasting loyalty with consistent, always-on support
Elevate your utility to a valued consumer brand with dedicated agents
Competition among utility suppliers has never been higher.
And it almost goes without saying … you never get a second chance to make a first impression. All it takes is one bad customer service experience, and you could lose a customer forever. In fact, 61% of customers say they’d switch to a competitor after one bad experience.
Green energy makes its case
After deep dives with CleanChoice field agents, Ubiquity revamped the sales strategy and talking points, increasing conversions nearly 5% in the first month. Ubiquity auditors also resolved a process issue that was creating bottlenecks in the queue, especially during peak volumes.
What we do for Utilities
Sales management
Campaign management, account and contact management, and integrated sales planning and analysis.
Supply chain and distribution management
Order provisioning and management, technical support helpdesk, and procurement support services.
Kristen McCarthy
Executive Director for Sales CleanChoice Energy
“When I think about the good things that happened in the last few years, Ubiquity is clearly at the top of my list. We really appreciate Ubiquity’s commitment to delivering world-class results, their flexibility, and their ability to adapt to our always-changing needs.”
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Payments and retail veteran John Goodale talks about his new role as Executive Director, Head of Europe, and how CX fits into profitability.