Utilities build lasting loyalty with consistent, always-on support
Elevate your utility to a valued consumer brand with dedicated agents
Competition among utility suppliers has never been higher.
And it almost goes without saying … you never get a second chance to make a first impression. All it takes is one bad customer service experience, and you could lose a customer forever. In fact, 61% of customers say they’d switch to a competitor after one bad experience.
Green energy makes its case
After deep dives with CleanChoice field agents, Ubiquity revamped the sales strategy and talking points, increasing conversions nearly 5% in the first month. Ubiquity auditors also resolved a process issue that was creating bottlenecks in the queue, especially during peak volumes.
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The partnership allows fintech companies and consumer brands to create brand-specific customer service experiences without having to maintain a managed services team internally.
"The most successful neobanks anticipate and prepare for the challenges of balancing security, compliance, and seamless customer service as they grow," said Corey Besaw, President of Banking Operations.
With funding and IPO opportunities drying up, outsourcing customer support can help fintechs control costs and improve the customer experience, Ubiquity's Sagar Rajgopal tells The Financial Revolutionist.