- Why BPO providers are about much more than call centers
How BPO providers manage more than just call centers
From the early ’90s until recently, Business Process Outsourcing (BPO) providers were synonymous with call center management. This has led to many thinking that this is all BPO providers can do.
However, in reality–there are a range of functions that BPO providers can manage.
These often include:
But what does this look like?
Take technology access and IT administration as an example. A business could enter into a contract with the BPO provider who could provide access to technology or technology talent.
This would free the business from having to shoulder the costs of hiring full-time staff, of maintaining and updating the technologies, and making sure their use of them remains compliant.
This outsourcing would also give them access to the insight and strategic advice of a business whose core function is technology.
When it comes to the benefits of working with a BPO provider, this is just the tip of the iceberg. Want to learn more? Dive into the full advantages and disadvantages of working with BPOs
Why BPO providers are about much more than call centers
Before we dive into the many critical business functions that BPO providers perform, let’s take a closer look at BPO services for call centers.