Our work-from-home services provide secure, reliable, remote support.
Distributed teams thrive and deliver seamless, compassionate customer experiences with the right security, tools, and engagement tactics. Our digital recruitment specialists and advanced remote-work platform rapidly scale and supply flexible, qualified talent.
Secure agents in PCI-, HIPAA-, and SOC2-certified environments, with no local data storage.
Tap into a global talent pool with no physical limitations on team size, geography, or language.
Reduce onboarding time by limiting equipment needs and office costs.
Leverage global footprint availability to ensure time-zone flexibility, business continuity, and seasonality coverage.
Integrate your existing technology seamlessly into any Ubiquity or preferred client software solutions.
Services
Default network security via firewalls, host-intrusion prevention, and web blocking.
Automated virus-scanning deployment.
Encrypted cloud-hosted data, workspaces, and systems.
PCI- and HIPAA-compliant.
Active directory authentication enforcing strong passwords, regular resets, etc.
Multifactor authentication available through SMS, phone calls, and soft or hard tokens.
Regular information-security workspace assessments, routine compliance audits, and training.
Universal information-security oversight with swift virtual environmental access controls.
Technologies
Record and log agent desktop and application activity via a customizable web interface.
Enable webcam system connectivity for remote access.
Configure watermarks to track potential screenshots or photos.
End-to-end virtual management from training through coaching and quality assurance.
Access an expansive global talent pool for any language, vertical, specialty, time zone, or geographical requirements. We hire for fit from the onset and develop employees who stay loyal to your program and translate to happier customers for your brand.
Screening, interviewing, and testing are conducted remotely. Interactive classroom: dynamic, online-group classrooms, void of self-guided modules, with a custom-built introduction to Ubiquity’s culture and your brand.
Nesting: Our proprietary performance-management platform, inTouch®, enables trainers and experienced team leaders to actively observe agents with real-time guidance and assistance. Integrate Aigent, our AI tool, to provide agents real-time coaching and proposed best KPI-based actions.
Team coaching: One-on-one and team virtual meetings to promote agent development and socialization, fostering a sense of community and affinity to the brand they support.
“Everything we do is for our customers. Ubiquity’s expertise helped ensure that we launched with full confidence, not only in our mission-driven products and services but in the overall support infrastructure we built. Together, we’re delivering the next generation of banking.”
Founder and Former Chief Executive Officer, Oxygen
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