Process-driven dispute and chargeback management maximizes recovery rates and compliance, even during peak seasons.
Services
Our teams of specially trained experts handle sensitive tasks with empathy, transforming negative situations into opportunities for positive customer experiences.
Industry-recognized subject matter experts on the Executive and Operations teams bring unmatched expertise. Executives are invited to present at closed-door FDIC sessions.
Comprehensive real-time quality assurance insights delivered to team leads and the Operations team for immediate adjustments for optimized performance and improved service delivery.
Automated banking operations workflows built for dispute and chargeback management enhance operational efficiency and strengthen compliance.
We’re a trusted partner for audits and regulatory consent orders, providing swift, thorough, and compliant resolutions. Our services include auditing past claims, overturning decisions, issuing credits, and managing cardholder correspondence.
“As a leading innovator in the financial services industry, we sought a CX and risk operations partner capable of meeting the demands of our rapid business growth. Ubiquity has delivered, adjusting to evolving needs with flexibility and speed.”
Senior BPO Manager, Novo
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will enable us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent may adversely affect certain features and functions.
