We monitor transactions, deactivate returned cards, and promptly issue replacements to improve customer experiences.
Services
We balance customer service with robust security to ensure a smooth experience for legitimate cardholders while preventing potential fraud.
Before processing any return card requests, we verify the identity to ensure that the person is the legitimate cardholder.
Returned or expired cards are immediately deactivated upon the issuance of a replacement card to prevent unauthorized use.
The cardholders are promptly notified about the status of their replacement card, including new card details and any relevant instructions.
Fraud monitoring systems analyze transaction patterns to detect suspicious activity associated with the returned card, which could trigger further investigation or an additional response.
Ongoing monitoring assesses risk levels associated with customers, products, and transactions, enabling targeted resource allocation to focus on higher-risk areas.
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