Specialized Capabilities

Digital Innovation

Digital innovation driven by a singular goal: Better CX

Continuous improvement guaranteed by digital solutions that are process-driven.
Digital innovation driven by a singular goal: Better CX

Continuous improvement

Optimization Through Ai Analytics, Qa Feedback, & Real-time Coaching

We work closely with you to understand your customers, your competitors, and your operations to create a technology roadmap that delivers high-quality customer experiences, AI-fueled analytics, ongoing optimizations, and high-visibility reporting. We optimize your channels so that your customers get the right balance of digital-led and people-led processes and touchpoints.
Your customers get information and action how they want them
You get operational consistency and efficiency
Your CX is enhanced, leading to longer customer lifetime value
Your business is driven toward long-term growth and customer loyalty
Optimization Through Ai Analytics, Qa Feedback, & Real-time Coaching

Solutions

OUR ALL-INCLUSIVE DIGITAL SUITES

We’re all about helping you scale your CX and your business.Delivering world-class customer experiences is only the beginning.

INREACH: OMNICHANNEL CX INTEGRATION DELIVERY & OPTMIZATION

Direct customer interaction & optimization:

Comprehensive voice & digital channel support

Self-service integrations (VR & Chatbot)

AI-enabled real-time assistance

INTOUCH: REAL-TIME PERFORMANCE MONITORING & COACHING

Your integrated agent performance management solution:

Real-time & historical reports

Proactive coaching & agent development

On-the-floor team lead & manager insights

INSCRIBE: AI-ENABLED INTERACTIVE MANAGEMENT

Complete omnichannel interactive recording & AI-powered analytics:

Call recording & chat transcript data access

AI analytics of recording & transcription data

Always-on quality assurance tools

INCHARGE: BACK-OFFICE WORKFLOW MANAGEMENT & AUTOMATION

Your custom workflow processes:

Efficiency optimization through process automation

Flexible workflow modeling with state-of-the-art API integrations

Compliant workflows for disputes, chargebacks, IDV, and more

INSIGHT: COMPREHENSIVE ANALYTICS

AI-powered data analytics & executive dashboards

Supporting inReach, inTouch, & inCharge with deep operational insights & historical analytics.

Rich interactive dashboards delivering visibility for Ubiquity's clients & all internal teams at Ubiquity

Raw data integrations through the state-of-the-art API interfaces & integrations with client systems.

Your Brand. Our Expertise. Infinite Possibilities.

Ubiquity empowers you to redefine customer engagement. Are you up for the challenge?

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