From humble call center to global BPO partner
Our people and leadership
We believe relationships make the world work better.
Focusing on tomorrow’s challenges will help challenger brands win. And that future is about better customer relationships.
We believe relationships are the way forward for brands looking to deliver world-class CX. That’s why we treat CX like a strategic KPI—digging deep to unearth how it supports your overarching goals and devising plans to accelerate toward them.
We prioritize building and nurturing internal relationships, too. Our team leaders are great coaches and mentors. Our leaders are engaged with their teams, whether it’s walking the floor, meeting one-on-one or hosting a video call to coach and developing their agents based on real-time data sent straight to their tablets. As a result, we deliver better staff retention, higher employee satisfaction and ultimately a better customer experience compared with our competitors.
We help clients build deeper relationships with customers
We’ve pioneered a CX-first methodology to deliver exceptional customer experiences for challenger brands everywhere.
Here’s what Ubiquity brings in a nutshell:
- Relationship-based Outsourcing—our agile methodology to provide world-class customer experiences in any channel.
- Higher customer satisfaction and retention with expertly trained customer contact teams, ready to go off-script and go the extra mile for every customer
- Greater customer lifetime value as even potentially negative customer interactions are transformed into positive loyalty-driving moments with resolution acceleration
- Long-term business growth, adapting your KPIs to your strategic business goals
- Long-term thinking, consistently adapting and improving your customer experience strategy as your business grows and evolves
of our staff have more than two years of related experience.
of our staff are promoted from within.
Our leadership team
A passionate and uniquely experienced group of business and technology leaders started Ubiquity to transform the outsourcing industry. We wanted to create better customer experiences that propel fintech disruptor and challenger brands past incumbents by delivering on their brand promise at scale. From developing custom-built communication software to building and nurturing an open and enthusiastic culture, we are constantly striving to do things better.