We manage the complex administrative and regulatory requirements of fraud, risk, and compliance outsourcing, from identity verification to dispute resolution. With Ubiquity's expertise, reduce risks, minimize unnecessary losses, and ensure seamless experience for customers navigating fraud claims with less effort.
Every Ubiquity agent stays ahead with specialized training in compliance, data security, and financial services. Our agents manage complex operations and give customers peace of mind when dealing with unauthorized transactions.
Services
We go beyond CX to support your business growth with comprehensive solutions to streamline financial operations.
Ubiquity processes more than one million dispute and chargeback transactions monthly, managing each with empathy in order to turn negative situations into positive experiences. Our teams are trained to handle complex, sensitive tasks with compassion.
Ubiquity’s robust framework for fraud detection and antimoney laundering (AML) combines continuous monitoring with adaptable solutions to stay ahead of emerging risks.
Our multilayered approach to KYC verification balances customer convenience with rigorous identity verification to maintain the integrity of the financial system and support regulatory compliance.
Efficient return card management secures transactions and prevents unauthorized card use. Our process ensures that legitimate cardholders receive a seamless experience while safeguarding against potential fraud or misuse.
Integrating watchlist screening into AML and counterterrorism financing (CTF) procedures, financial institutions enhance their ability to identify and prevent transactions involving individuals or entities associated with illicit activities, terrorism, or sanctions.
Our teams are trained to handle sensitive tasks with empathy in order to transform negative situations into positive customer experiences. Expert management is critical for complex, high-stakes refund processes, especially during peak volume surges like holiday shopping, tax season, and Back to School. Here’s how we support your team:
Subject matter experts on our Executive and Operations teams ensure compliance and efficiency. Executive leaders are regularly invited to closed-door FDIC examiner sessions to reinforce our expertise and to safeguard operations.
Comprehensive quality assurance data delivered to operations, enabling real-time coaching for consistent performance.
Automated banking operation workflows designed for dispute and chargeback management optimize processes, enhance compliance, and reduce financial risk.
Our fraud team integrates with your fraud-prevention technology tools, including machine-learning-based Sift Science, to secure your card program or digital wallet. Our fraud investigation services include:
Pattern Recognition
Account Blocking/Unblocking
Outbound Transaction Verification Calls
Fraud Mitigation & Investigation
“As a leading innovator in the financial services industry, we sought a CX and risk operations partner capable of meeting the demands of our rapid business growth. Ubiquity has delivered, adjusting to evolving needs with flexibility and speed.”
Senior BPO Manager, Novo
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