…On the eve of celebrating 10 years in business, Ubiquity’s CEO Matt Nyren talked with Bank on It host John Siracusa about his vision for serving fintech disruptors, how demand is fueling the company’s exponential growth, and what’s next for the customer experience management firm. We hope you enjoyed learning more about Ubiquity’s past, present, […]
…In its first decade, Ubiquity has experienced exceptional growth, expanding from a small staff in a single office to a multinational operation with nearly 7,000 employees in 10 offices across four continents. Ubiquity actively supports more than 200 brands, and the company expects to employ 10,000 employees by the end of 2022. “This 10th anniversary […]
…An excerpt from this Whitepaper: “The conversation banks need to have now is moving from digital adoption, where a customer might just download and use a mobile app, to digital engagement, where a customer is invested in using features and functionality that lead them to be much more satisfied with your financial brand,” said Bob […]
…By Corey Besaw, Ubiquity For every $1 of fraud, financial institutions (or prepaid program managers or digital banking partners) pay $3.64 to manage the fallout. Meanwhile, fraudsters (including “friendly” ones from your own customer base) are trying new scams every day, and the pandemic has only exacerbated the problem. Last month, I had the opportunity […]
…Fraud and the cost of managing it are going up despite a vast army of technologies to fight it. While technology tools are critical, you can reduce your losses and management costs by optimizing your customer service and back-office operations. By Kathy Clark, Ubiquity Payment card fraud losses worldwide reached $27.85 billion in 2018, up more than […]
