Your financial outsourcing experts

We manage the complex administrative and regulatory requirements of Banking Operations, from error resolution to identity verification. With our expertise, you reduce risks, minimize unnecessary losses and customers navigate fraud claims with less effort.

All our staff are ahead of the curve with specialized compliance, data security and financial services training to manage complex operations and give customers peace of mind when dealing with unauthorized transactions.

Disputes and chargebacks

We train staff to handle sensitive tasks with empathy to transform negative situations into positive customer experiences. Refunding is a complicated and financially risky process that requires expert management—especially when seasonal volume surges, such as during holiday shopping, tax time and the back-to-school period, add to the pressure. So here’s how we help:

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Specialized knowledge

  • Subject matter experts on the executive team and on operations
  • Executives invited to present at closed-door session of FDIC examiners
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Actionable data

  • Comprehensive quality assurance data delivered to operations for immediate coaching
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Customized technology

  • Automated workflows built for dispute and chargeback management optimize efficiency and improve compliance

Fraud mitigation and investigation

Our specially trained team can work with your fraud-prevention technology tools, including machine learning-based Sift Science, to help protect your card program or digital wallet. Our fraud investigations include:

  • Pattern recognition
  • Blocking or unblocking accounts
  • Outbound calls to verify transactions

85%

of Risk Team Leads have 2+ years experience

80%

Chargeback win rate

99%

Compliance rate

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Regulatory remediation

We’re a trusted partner for audits and regulatory consent orders that require speedy, thorough and compliant resolution.

  • Auditing past error resolution claims to determine if mistakes were made
  • Overturning decisions when claims were processed incorrectly
  • Issuing credits to cardholders as applicable
  • Managing cardholder correspondence
  • Comprehensive documentation and reporting
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Manual identity verification

  • Manual review of consumer-provided identification documents
  • Manual review of OFAC and other watchlist potential matches of “hits” identified by your OFAC or watchlist screening vendors
  • Investigation of each potential match to determine if the “hit” is a false or true positive
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Client due diligence

  • Request necessary onboarding and due diligence documentation for new partners
  • Review the collected documentation and consult additional sources as needed to confirm that all documentation and information is accurate and meets specified requirements
  • Perform additional reviews such as website conformity checks and enhanced due diligence
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Negative balance management

We have a track record of success investigating and determining recovery options for customer accounts with negative balances. 

  • Manage force-post chargebacks
  • Reconcile accounts when funds are recovered

Scalability, agility and compliance

Discover how Ubiquity helped one fintech unicorn revamp their dispute and chargeback operations to drive KPIs and scalability amid volume surge and pandemic.

Every $1 of fraud costs financial institutions $3.64—more than three times the actual loss itself.

LexisNexis Risk Solutions True Cost of Fraud Study (October 2020)