Your financial outsourcing experts
Disputes and chargebacks
We train staff to handle sensitive tasks with empathy to transform negative situations into positive customer experiences. Refunding is a complicated and financially risky process that requires expert management—especially when seasonal volume surges, such as during holiday shopping, tax time and the back-to-school period, add to the pressure. So here’s how we help:
Fraud mitigation and investigation
Our specially trained team can work with your fraud-prevention technology tools, including machine learning-based Sift Science, to help protect your card program or digital wallet. Our fraud investigations include:
of Risk Team Leads have 2+ years experience
Chargeback win rate
We’re a trusted partner for audits and regulatory consent orders that require speedy, thorough and compliant resolution.
Manual identity verification
Client due diligence
Negative balance management
We have a track record of success investigating and determining recovery options for customer accounts with negative balances.