Our back-office outsourcing services cover all the bases needed to support a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive—and so your customers thrive too.
What we offer
- Data annotation and management
- Customer analytics
- Return mail and correspondence
- Quality assurance auditing
- Content moderation
- Customer research
- Competitive and pricing assessments
- IT staff augmentation
- Capacity planning and workforce management
- Finance & Accounting
- Recruitment process outsourcing (RPO) and talent acquisition
Proven to deliver outstanding back-office outsourcing services
We partnered with Australia and New Zealand’s top takeaway service, which has more than 5,000 restaurant partners, to provide front- and back-office outsourcing services to help expand their merchant footprint and support customer growth.
50%
Lower processing costs
14%
Higher customer satisfaction
30%
Lower processing costs
Our back-office work requires speed and accuracy, and our customer experience has to be first-class to build loyalty and ongoing usage. We trust Ubiquity to deliver all of the above, which allows us to focus on growing our business.