Category: Customer Experience

CX Innovators: TASC’s Universal Benefit Account Delivers Consistent, Omnichannel CX

…In this installment of our CX Innovators blog, TASC’s Director of Customer Experience talks about the vision and tech behind their universal benefits platform, which is transforming CX and helping them respond rapidly to COVID-19. Making tax-advantaged employee benefit accounts easy to use is critical to driving adoption, usage and retention. For Madison, Wis.-based Total […]

CX Innovators: Customer Engagement Fuels Word-of-Mouth Growth

…In our latest CX Innovators blog, we highlight an industry leader and our partner CoreCard, whose collaborative startup culture translates to customer experiences that resonate. At CoreCard Software, the customer experience matters. So much so that, despite being in business since 2001 and operating as a subsidiary of a large, publicly traded company, CoreCard maintains […]

CX Innovators: Praxell Devotes Tech, People to Faster Banking and Support

…In our inaugural CX Innovators blog series, we highlight industry leaders and our partners to explore their strategies for exceptional customer experiences. For digital banking solutions company Praxell, dependability and accessibility of customer service has been a core driver of success for two decades. By combining the best technology tools with the right people and […]

The Backbone of Invisible Payments: Strong Customer Support

…Digital and mobile payments have been gaining popularity for a while—order and pay ahead in an app, automatic bill pay, one-click payments. The notion of “invisible payments” that are seamless and simple has been guiding the strategies of industry leaders across across numerous sectors. After all, the simpler the payment process, the more likely the […]

Remote Work Is Here for the Present, and Future of Customer Support

…Over the past few years, the trend of remote working has seen a steady increase. In fact, according to the 2019 State of Remote Work Report, millions of people each year work from home at least occasionally, with nearly half of U.S. workers polled reporting they work from home at least once a week. Beyond […]

Three Keys to Delivering Exceptional CX in a Crisis

…In times of crisis, companies must evaluate what matters most. Businesses that lead with strong values, culture, and attention to caring for their stakeholders and customers tend to stand out. During a crisis is when it’s of the utmost importance to look closely at prioritizing excellent CX practices, as companies who do so will come […]

A/B Testing Fuels Portfolio Growth

…Refining the customer journey helped Spanish-language media titan Univision improve retention and profitability. Univision initially hired Ubiquity for bilingual customer service for their pioneering prepaid program; however, Ubiquity’s operations team quickly identified key areas of opportunity to support the company’s broader growth initiatives. The CX specialist worked in tandem with Univision to devise a testing […]

The Customer Service Conundrum of Open Banking

…By Corey Besaw, Ubiquity Europe’s landmark legislation giving Third-Party Providers access to consumer banking data is gaining steam as a worldwide Open Banking movement. But what does customer service look like in this new normal? Europe’s revised Payment Services Directive (PSD2) is a rather complicated and comprehensive piece of legislation, but one aspect of it […]

Ubiquity CEO Featured in Inc.’s Winter Issue

…Ubiquity co-founder and CEO Matt Nyren is featured in the Winter Issue of Inc. magazine, on newsstands now. Matt discusses how Ubiquity is transforming the vendor relationship into a strategic partnership that helps clients reduce costs, boost growth and improve customer satisfaction. Whether for a Fortune 100 brand or a unicorn startup, Ubiquity sees its […]