Webinar: Winning in Digital Banking with Better Customer Service

…COVID-19 accelerated consumer adoption of digital banking, demanding that legacy banks speed up their digital transformations and giving digital banking challengers an opening to gain market share with their agility and unrelenting focus on CX. Digital banking and CX experts come together to share lessons from the pandemic and how best to compete going forward. […]

The Opportunity for Digital Banks Is Now

…Watch Customer Experienced Reimagined at the Prepaid International Forum’s Innovation Day 2020 Neobanks and digital challengers can come through the pandemic stronger if they double down on what they do best—deliver great customer experiences. By Corey Besaw, Ubiquity 2020 has created a whole new set of challenges and opportunities for digital banks and prepaid providers—and […]

Watch: 2020 CPPO Symposium – One Digital Bank’s CX Journey

…At the 2020 CPPO Symposium earlier this month, BankMobile and Ubiquity shared key strategies for delivering customer experiences (CX) that drive long-term loyalty and record-breaking Net Promoter Scores (NPS) for the digital bank. By focusing on mission, culture, calibration and technology, including artificial intelligence, the partners have achieved a 46-point jump in NPS. Watch the […]

CX Innovators: For BankMobile, the Best CX Starts with People

…Creating a bank customers love to use might sound simple. But after more than 40 years in banking, Warren Taylor, co-founder, executive vice president and director of customer service of BankMobile, knows better. “Apps don’t create an emotional bond, people do,” Warren says. For the digital-only bank, which has a customer base of more than […]

Central Payments and Ubiquity Win Most Resilient Partnership Award

…Ubiquity and partner Central Payments are the recipients of the 2020 Most Resilient Partnership Award, which was unveiled at the Tearsheet Resilience Conference on July 23. Created by New York City-based fintech industry publication Tearsheet, the 2020 Resilience Awards recognize companies, teams and individuals rising to challenges of the pandemic. The partnership category celebrates the […]

CX Innovators: Praxell Devotes Tech, People to Faster Banking and Support

…In our inaugural CX Innovators blog series, we highlight industry leaders and our partners to explore their strategies for exceptional customer experiences. For digital banking solutions company Praxell, dependability and accessibility of customer service has been a core driver of success for two decades. By combining the best technology tools with the right people and […]

A/B Testing Fuels Portfolio Growth

…Refining the customer journey helped Spanish-language media titan Univision improve retention and profitability. Univision initially hired Ubiquity for bilingual customer service for their pioneering prepaid program; however, Ubiquity’s operations team quickly identified key areas of opportunity to support the company’s broader growth initiatives. The CX specialist worked in tandem with Univision to devise a testing […]

Cut Your Fraud Costs by Bolstering Your Back Office

…Fraud and the cost of managing it are going up despite a vast army of technologies to fight it. While technology tools are critical, you can reduce your losses and management costs by optimizing your customer service and back-office operations. By Kathy Clark, Ubiquity  Payment card fraud losses worldwide reached $27.85 billion in 2018, up more than […]

Breathing Life into Financial Services

…When you’re setting out to build a bank tailor-made for freelancers and other gig workers, refining your customer journey is a must. But you also have to build a multichannel customer support infrastructure to bolster your mission. Find out how Ubiquity is helping Oxygen make their presence known in digital banking. Download Case Study

The Customer Service Conundrum of Open Banking

…By Corey Besaw, Ubiquity Europe’s landmark legislation giving Third-Party Providers access to consumer banking data is gaining steam as a worldwide Open Banking movement. But what does customer service look like in this new normal? Europe’s revised Payment Services Directive (PSD2) is a rather complicated and comprehensive piece of legislation, but one aspect of it […]