Ubiquity is certified as a Great Place to Work

…Certification validates internal culture where employees feel “welcome” and “proud” Based on employee feedback on the Trust Index® Survey, Ubiquity has been recognized as a Great Place to Work®-Certified company. This award validates the commitment that Ubiquity employees and leadership have made to the company’s core values of Partnership, Innovation, and Community. From a thorough […]

Our Bogotá servicing center opens its doors

…Second Latin American Office Opens to Meet Client Demand Ubiquity has announced the opening of their newest servicing center in Bogotá, Colombia. “We’re thrilled to expand further into Latin America, which will play a key role in our growth and continued focus on delivering game-changing customer experiences,” said Matthew Nyren, CEO of Ubiquity. “With its dynamic […]

CEO Matt Nyren announces private equity investment in Ubiquity

…Ubiquity CEO Matt Nyren announced a significant strategic investment from BV Investment Partners on October 25th. The investment, before funding, valued Ubiquity at more than $325M. Founded in 2012, Ubiquity is the leading customer service and business process outsourcing services provider for highly complex industries, including financial services, healthcare, and e-commerce. Ubiquity, whose customers include […]

Ubiquity Names Randy Redden to New Senior Customer Experience Role

…CX Expert Joins Ubiquity to Scale Up CX Operations into New Industry Categories and Business Verticals NEW YORK, September 29, 2021 — Ubiquity, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, has appointed Randy Redden as SVP, CX Operations, as its executive leadership teams continue to grow with […]

Ubiquity Names Peg Johnson to Lead Growing Fintech Business

…Payments Veteran Joins BPO to Integrate Suite of Services for Challenger Banks and Fintechs NEW YORK, August 24, 2021 — Ubiquity, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, has appointed Peg Johnson as Senior Vice President, Fintech. For more than 20 years, Johnson has been an executive […]

Customer experience has never been more important

…A new survey explains the key drivers of great customer experience and what they mean for brands. Customer experience has emerged as one of the chief ways brands compete today. The pandemic pushed customers to digital channels—a trend that is unlikely to abate—and going forward brands still must wrestle with an increased premium on speed […]

Central Payments and Ubiquity Win Most Resilient Partnership Award

…Ubiquity and partner Central Payments are the recipients of the 2020 Most Resilient Partnership Award, which was unveiled at the Tearsheet Resilience Conference on July 23. Created by New York City-based fintech industry publication Tearsheet, the 2020 Resilience Awards recognize companies, teams and individuals rising to challenges of the pandemic. The partnership category celebrates the […]

Ubiquity Celebrates Juneteenth, Business for Racial Equity Pledge

…Today we are celebrating Juneteenth for the first time in Ubiquity’s eight-year history. Going forward, our U.S. employees will always have an additional day of paid time off to commemorate the end of slavery in America. Like many of you, diversity and inclusion is a core value of our organization. But in recent weeks we’ve grappled […]

Global Payments Veteran Annie H. Kirkland Joins Ubiquity

…Ubiquity welcomes Kirkland amid significant growth to cement their commitment to continuous client innovation. NEW YORK, May 5, 2020 /PRNewswire/ — Ubiquity, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, has hired Annie H. Kirkland as Vice President, Solution Design. Kirkland spent more than 15 years at payments […]