How fintechs can leverage outsourced customer support for more than cost savings

…To Sagar Rajgopal, co-founder and COO of Ubiquity, outsourcing isn’t just about arbitrage: It’s about knowledge consolidation and the provision of streamlined solutions, especially in highly complex, compliance-driven environments. Ubiquity, a customer experience outsourcing provider, sees its place in fintech and financial services landscapes as a knowledge-capital platform for fledgling startups focused on growth and […]

Ubiquity welcomes David Crawford as newest VP of Compliance

…Ubiquity announces it has filled its VP of Compliance post with David Crawford, an experienced risk management expert with academic, corporate, and government credentials. As VP of Compliance, Crawford will be responsible for regulatory compliance across Ubiquity’s global footprint, internal audits, and reinforcing a workplace culture with an unwavering commitment to compliance. “We are delighted […]

Ubiquity hosts festive Cagayan de Oro Site Launch celebration

…Ubiquity opens new office in the Philippines, starts filling 700+ seats at launch Ubiquity celebrated the opening of its newest office in the Philippines in Cagayan de Oro to meet the needs of its rapidly growing roster of clients. The office was already filling up with over 700 hires ahead of the official office ribbon-cutting […]

Authority Magazine: 5 Things You Need to Succeed in the Modern World of Finance & Fintech

…As part of his series for Authority Magazine, Jason Hartman interviewed Ubiquity co-founder and CEO Matt Nyren about “How to Navigate and Succeed in the Modern World of Finance”. Matt founded Ubiquity in 2012 and served as its president during the company’s first four years of expansion before assuming CEO responsibilities in January 2017. Matt […]

Podcast: Ubiquity CEO Talks 10 Years of CX, Fintech, and What’s Next

…On the eve of celebrating 10 years in business, Ubiquity’s CEO Matt Nyren talked with Bank on It host John Siracusa about his vision for serving fintech disruptors, how demand is fueling the company’s exponential growth, and what’s next for the customer experience management firm. We hope you enjoyed learning more about Ubiquity’s past, present, […]

Ubiquity celebrates 10th Anniversary!

…In its first decade, Ubiquity has experienced exceptional growth, expanding from a small staff in a single office to a multinational operation with nearly 7,000 employees in 10 offices across four continents. Ubiquity actively supports more than 200 brands, and the company expects to employ 10,000 employees by the end of 2022. “This 10th anniversary […]

Ubiquity opens Tulsa office with 17,700 sq. ft.

…Expanding U.S. Footprint to Meet Customer Demand in Healthcare and Tech-Driven Industries Ubiquity, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, today announced the opening of its newest servicing center in Tulsa, Oklahoma. Ubiquity is anticipating global service needs by expanding both onshore and offshore, with another […]

Ubiquity is certified as a Great Place to Work

…Certification validates internal culture where employees feel “welcome” and “proud” Based on employee feedback on the Trust Index® Survey, Ubiquity has been recognized as a Great Place to Work®-Certified company. This award validates the commitment that Ubiquity employees and leadership have made to the company’s core values of Partnership, Innovation, and Community. From a thorough […]

Our Bogotá servicing center opens its doors

…Second Latin American Office Opens to Meet Client Demand Ubiquity has announced the opening of their newest servicing center in Bogotá, Colombia. “We’re thrilled to expand further into Latin America, which will play a key role in our growth and continued focus on delivering game-changing customer experiences,” said Matthew Nyren, CEO of Ubiquity. “With its dynamic […]

CEO Matt Nyren announces private equity investment in Ubiquity

…Ubiquity CEO Matt Nyren announced a significant strategic investment from BV Investment Partners on October 25th. The investment, before funding, valued Ubiquity at more than $325M. Founded in 2012, Ubiquity is the leading customer service and business process outsourcing services provider for highly complex industries, including financial services, healthcare, and e-commerce. Ubiquity, whose customers include […]