…This Customer Service Week we took some time out of each day to have some fun and celebrate the hard work and dedication of our teams. An international event sponsored every year by Customer Service Group, this Customer Service Week’s theme, “Dream Team,” couldn’t be more appropriate. Although the festivities were somewhat different than in […]
…Ubiquity’s VP of Learning Services offers insight into how customer service operations can adapt onboarding and training to a virtual environment. By Megan Porter, Ubiquity Moving existing customer service agents to a work-from-home environment is one thing. Onboarding and training new agents virtually is something else entirely. With close to 30 new clients since the […]
…Turnover for contact centers is typically double the average for other U.S. industries. In some geographies and verticals it can be as high as 100%, putting productivity, performance and customer satisfaction at risk. If you’re outsourcing something as important as customer service, you need a partner that excels at employee engagement and retention, both of […]
…By Tanya Clark, Ubiquity As a next-generation outsourcer with a significant focus on live agent customer support, employee engagement is critically important to our business. Engaged employees perform better and stay with the company longer, both of which translate directly to higher customer satisfaction and loyalty for our clients. Although many of our leaders work […]
…Ubiquity co-founder and CEO Matt Nyren is featured in the Winter Issue of Inc. magazine, on newsstands now. Matt discusses how Ubiquity is transforming the vendor relationship into a strategic partnership that helps clients reduce costs, boost growth and improve customer satisfaction. Whether for a Fortune 100 brand or a unicorn startup, Ubiquity sees its […]
…Today Ubiquity celebrates three years of remarkable growth—nearly 100 percent for revenue since 2015—and three consecutive years being named to the Inc. 5000 list of America’s Fastest-Growing Private Companies.
…Second domestic center will meet partner demand for onshore services while contributing to regional revitalization.
…NEW YORK, NY: January 9, 2018 – Ubiquity Global Services, a multinational business services organization, today announced the hiring of Casey McGuane to serve as the company’s new executive vice president. Mr. McGuane will add significant strategic value to the company in a variety of areas including executive administration and strategic client relations. Mr. McGuane […]
…NEW YORK, NY: January 8, 2018 – Ubiquity Global Services, a multinational business services organization, today announced two major internal promotions: Sagar Rajgopal has been appointed the company’s chief operations officer and Franz Schwarzinger has been appointed the company’s chief information officer. Rajgopal and Schwarzinger assumed their expanded responsibilities on January 1, 2018. Rajgopal, a […]