Why great customer experience marries technology and culture

…How to balance culture and tech for CX excellence By Tanya Clark, Ubiquity The average turnover rate in U.S. contact centers is 30-45%1. And it’s no wonder. BPO call centers are usually seen as a stopgap rather than a serious career path—as places that chase aggressive CX metrics with a revolving door of burned-out staff. […]

Ubiquity Global Services Launches Hungarian Center and Announces Philippine Expansion

…NEW YORK, NY: October 1, 2017 – Ubiquity Global Services, an innovative and rapidly-expanding business services organization, today launched a multi-lingual operations site in Budapest, Hungary, adding to its expending network of global delivery locations. The new site has capacity for more than 100 agent positions in support of the European, Middle Eastern and African (EMEA) […]