Mind Your Metrics: Delivering the Best CX Demands Data and Action
…You can’t manage what you don’t measure, but you can’t stop there. Delivering the best customer experience demands turning data into action. For BankMobile, which operates a higher ed disbursement product that reaches one of every three U.S. college students and a white-label Banking-as-a-Service platform, defining what makes a great customer experience is just the […]