Ubiquity CEO Featured in Inc.’s Winter Issue

…Ubiquity co-founder and CEO Matt Nyren is featured in the Winter Issue of Inc. magazine, on newsstands now. Matt discusses how Ubiquity is transforming the vendor relationship into a strategic partnership that helps clients reduce costs, boost growth and improve customer satisfaction. Whether for a Fortune 100 brand or a unicorn startup, Ubiquity sees its […]

Don’t Let Your IVR Lead Customers Astray

…By Loraine DeBonis, Director of Corporate Communications On a recent weekend, I got a fraud alert from my credit card company asking to verify a transaction. It was $11 for an online retailer in Jakarta. I confirmed it wasn’t me, and I was relieved my credit card company was looking out for me. But what […]

Fall Conference Season: All about AI

…Industry leaders are examining ways to take advantage of AI, more specifically, machine learning, to reduce costs, prevent fraud, improve customer service and more.