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How digital banking challengers can scale great CX

How digital banking challengers can scale great CX

For digital banking challengers to continue to gain market share and increase retention—a necessity in the current economic and funding environment—scaling and sustaining exceptional customer experience (CX) will be vital.

6 questions to ask before choosing a CX provider

6 questions to ask before choosing a CX provider

Ensure a successful procurement outsourcing journey with our guide to selecting the right customer experience provider, with a focus on key evaluation criteria.

Overcoming the hurdles to great CX in 4 easy steps

Overcoming the hurdles to great CX in 4 easy steps

The four steps to creating a growth-driving customer experience team are: 1) Obtain the right talent; 2) Train the talent thoroughly; 3) Retain the experienced talent; and 4) Maintain high performance through transparent monitoring.

Education Resources

Customer Satisfaction

Measuring customer satisfaction

You can’t improve what you don’t measure. Get everything you need to know on: CSAT metrics, CX mindsets, the ESAT-CSAT relationship, and how to gather feedback.
Business transform

Business transformation best practices

Want to de-risk your transformation? Here are the need-to-knows on: managing, preparing for, and measuring business process transformation—including practical steps and guidance.
Customer Satisfaction

Business process outsourcing essentials

In recent years BPO provider services have expanded rapidly to cover many integrated support processes such as business transformation, CX program design, and strategic scaling.
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Customer experience technologies

Learn more about what customer experience technologies are, why they are important, how they differ from customer management technologies, and the pitfalls to avoid when using them.