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Explore the latest in CX insights, technology and consumer trends, Ubiquity news, and educational resources for scaling great CX.
Featured Resources
The CX Bible
Challenger brands that keep customers for life don’t just solve problems—they take high-stakes moments of customer tension and transform them into high-value, loyalty-driving outcomes
The insanely honest guide to outsourced CX
Agile and scalable CX programs nurture passionate, empowered agents that go the extra mile to make customers happy.
Scale your CX with confidence
Explore how five pillars of exceptional CX programs deliver tailored, iterative, and accountable strategies. Customization and agility guarantee you meet performance KPIs while lowering operating costs and improving customer satisfaction.
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Industry veterans Brad Richardson, John Goodale, and Leonel de Oliveira join world-class team to expand global operations and help more businesses scale CX.
Innovation is always high in the competitive fintech category, and applying AI to CX won't be any different. Here ars seven tactics that amplify CX intelligence.
In part 2 of our series on CSAT struggles in the U.K., discover proven tactics to improve your customer satisfaction.
U.K. businesses are grappling with declining customer satisfaction at a time when consumers would readily pay more to receive outstanding service.
Amidst unsettled economic trends, healthcare consumerism and customer experience have taken center stage, with providers and payers striving to foster loyalty and remain competitive.
For digital banking challengers to continue to gain market share and increase retention—a necessity in the current economic and funding environment—scaling and sustaining exceptional customer experience (CX) will be vital.
Ubiquity is proud to work with award-winning innovators challenging the status quo across complex industries. See the latest headlines from our partners in fintech, healthtech, and insurtech.
Ensure a successful procurement outsourcing journey with our guide to selecting the right customer experience provider, with a focus on key evaluation criteria.
The four steps to creating a growth-driving customer experience team are: 1) Obtain the right talent; 2) Train the talent thoroughly; 3) Retain the experienced talent; and 4) Maintain high performance through transparent monitoring.
Boost your business by prioritizing employee well-being. Learn how a people-first approach and positive work culture lead directly to enhanced performance and success.
For banks and fintechs to attract younger customers, they must understand what they want from CX and where they're looking for financial advice.
Financial institutions witness up close how fraudsters are becoming more sophisticated. Here are three top strategies for staying ahead of the threats.
Education Resources
Measuring customer satisfaction
Business transformation best practices
Business process outsourcing essentials
