Ubiquity Unveils New Visual Identity During Unprecedented Expansion

…New brand identity exemplifies partnership approach, attracting marquee clients across fintech, healthcare, ecommerce and retail.  NEW YORK, N.Y.: OCTOBER 24, 2019—Ubiquity, a customer experience-driven outsourcing specialist, today launched a new brand identity and website (www.ubiquity.com) amid record growth in revenue and new clients. Dedicated to becoming an extension of client brands, Ubiquity’s momentum is driven […]

Three Keys to Stress-Free Customer Service this Holiday Season

…By Sagar Rajgopal, Chief Operating Officer Retailers invest significant resources in their fourth-quarter plans and for good reason. U.S. shoppers spent more than $850 billion last year between Thanksgiving and Christmas. Industry analysts are expecting another strong Q4, tariffs and a shorter shopping season notwithstanding. Of course, driving sales is only one piece of the puzzle. How […]

The Future of Managed Care is Personal

…With Medicare and Medicaid spending expected to surge higher over the next decade than in the previous 10 years, the Centers for Medicare & Medicaid Services (CMS) is trying to combat rising costs by helping members improve their health. As part of that effort, in 2018, CMS gave Medicare Advantage plans the green light to significantly expand member […]